Privacy Policy
This policy explains how Noble Meridian Home Services LLC collects and uses information submitted through our website, Housecall Pro, phone, text, email, and service communications.
Information We Collect
We may collect your name, email, phone number, service address, city and ZIP code, contact preference, requested service, home details needed for an estimate, messages, and customer-submitted quote photos. The Veteran Support Intake also offers optional background questions about military branch, approximate service years, marital status and living arrangement. You can request help instead of completing those optional questions. Do not send Social Security numbers, dates of birth, DD214s, medical records, bank statements, income documents, claim records, or similar sensitive documents through the public website or Housecall Pro chat.
How We Use Your Information
We use submitted information to respond to inquiries, prepare estimates, schedule and provide cleaning, communicate about service, maintain business records, and improve operations. The Veteran Support Intake lets you authorize sharing the basic information you submit with Veteran Service Group (VSG) for screening and service coordination, or ask us to contact you before sharing. We do not sell personal information.
Communication Consent
When you submit a form, you agree that Noble Meridian may call, text, or email you about that specific inquiry or service. You may ask us to stop nonessential communications at any time.
Security and Compliance
We use reasonable administrative and technical practices for the services we use, but no website, email, text message, chat, or internet transmission can be guaranteed completely secure. Send sensitive Veteran Support documents only through the secure process provided later by VSG or a VA-accredited professional.
Terms of Service
These terms summarize the operating rules for private-pay cleaning and Veteran Support housekeeping. The approved estimate, written service agreement, or VSG authorization controls the exact scope. For new private-pay appointments, a card must be saved securely through Housecall Pro before confirmation unless another arrangement is accepted in writing. The estimate signature incorporates the limited payment authorization in our current Service Policies; saving a card does not itself charge it.
Veteran Home Reset is a separately quoted veteran-only extra. Reset & Contain uses $30 per 30-minute block ($60/hour), rounded once over the visit's reset time; tasks and the time allowance are agreed before work, and extra time requires approval. Ordinary cleaning remains available to all households.
Estimates, Scope & Scheduling
Submitting a form starts an inquiry and does not book an appointment. A remote photo review or walkthrough may be required. The approved estimate controls private-pay scope and price. For VSG work, confirmed authorization and approved hours control the service. Scope, payment arrangements, access, and scheduling must be confirmed before cleaning begins.
Deposits & Cancellations
A 25% booking deposit, with a $75 minimum, applies to first-time Deep Cleaning, Move-In/Move-Out cleaning and quoted private-pay jobs of $300 or more unless the estimate states otherwise; other Standard and recurring visits normally require none. Cancel or reschedule by text or email at least 24 hours before the confirmed arrival window begins to avoid a fee. With less than 24 hours’ notice, including same-day cancellation, customer-caused no-show or no access, one 50% fee applies to the accepted service subtotal after discounts, excluding separately listed travel, taxes and tips. A paid deposit is credited toward that fee: only a shortfall remains due, and any excess is refunded or transferred by customer choice. With at least 24 hours’ notice, unused deposits may be refunded or transferred by customer choice. Emergency discretion applies. Recurring service has no minimum term or separate exit fee. See the full Service Policies linked below for details and exceptions; referral-program and standalone hourly/custom work follow their separately agreed terms.
Service Area, Travel & Exclusions
Core service area is Pearl River, Slidell, and Lacombe. Select Northshore routes—including Abita Springs, Mandeville, Covington, and Madisonville—are available by address approval with a $30 per-visit travel fee and are generally scheduled biweekly or monthly. Appliance and cabinet interiors, detailed interior windows, laundry and approved light Home Reset tasks are included only when listed in your quote. Move-In/Move-Out work is individually scoped. Reset & Contain and Assisted Put-Away are limited services, not unrestricted organizing. We do not provide hoarding remediation, biohazard cleanup, active-infestation remediation, heavy lifting or moving, unsafe-height work, specialty restoration, medical or personal care, supervision, transportation, errands or meal services. Firearms and ammunition must be secured.